Q. What is a pending charge?
A. When you place an order with a business or swipe your card, the initial transaction is a pending charge that can be adjusted by the merchant until the charges are captured (usually at the end of that business day).
Q. I see that you’re out of stock on something that I want – can you email me when it’s available again?
A. We do not have a stock-watch notification system available at this time. If you have interest in an out of stock item, we recommend that you backorder it. We will not charge you for it until it is back in stock and will send you a notification when it is set to ship.
Q. Am I charged for backordered items?
A. Every transaction through our website has an initial pending charge with it to verify the payment information (unless the item status showed as “out of stock” at the time the order was placed). Pending charges are left to expire once an order is assigned a backorder status. We will only charge and capture funds from orders that are in-stock and set to ship out within 24 hours.
Q. Can I cancel a backorder?
A. Yes – any time for any reason.
Q. How do I cancel a backorder?
A. Use the Contact Us page to email us requesting to cancel. Please include your order number when you do so.
Q. My order has been canceled but I still don’t have my money back – why?
A. Pending charges have the funds held by your bank while they wait to see if we capture the funds. If you have canceled a backorder with us, they should be releasing the hold in 24 hours. Contact your bank for more information.
Q. How long do refunds normally take to be reflected in my account?
A. It usually takes three to four business days for captured funds that we have issued a refund for to appear back in your account. This is normal with all banks and there is no way around this wait time.
Q. Why wasn’t an ETA listed on the backorder notification email I received?
A. We rarely have reliable estimates for when products will be back in stock. If no ETA was listed, that means we don’t have one currently.
Q. I’ve been waiting a long time for a backorder – what’s the hold up? Has my order been canceled?
A. If you’ve received a backorder email from us it means that we are aware of the situation and have already ordered the parts or merchandise from one of our suppliers. If it is still not in stock, it is likely because our supplier still does not have it, either. If a product has been discontinued and will not be back in stock, we will do our best to notify you.
Q. Why was my order backordered if it shows “In stock” on your website? (Composite items)
A. Parts kits and recoil assemblies, for example, are items that are composed of multiple other parts that we sell separately – we call these composite items. Despite our best efforts, composite items will always show as “In stock” on our website, even if we are really missing one of the parts to ship the composite item. This is currently the best course of action we have as it balances the ability of the customer to conveniently and accurately order a parts kit or recoil spring assembly without running the risk of ordering the wrong pieces. We make up for this by sending our customers a backorder notification within two business days notifying them of the backorder.
Q. Why was my order backordered if it shows “In stock” on your website? (Individual Items)
A. Our website updates stock information twice daily. It is likely that another customer placed on order for the same item that you did in between the updates.
Q. Are your firearms new?
A. Nearly all of the firearms that we sell are new. Otherwise, we will specifically state if a firearm is used or refurbished in the title and/or description.
Q. What are the procedures for purchasing a firearm?
A. Please see our Firearm Purchases section for information on how to purchase a firearm.
Q. Do you give a first-responder or military discount?
A. We currently participate in GLOCK’s Blue Label program which offers significant discounts on firearms purchased in our retails stores only and are not available for online purchase. Besides that, we do not offer any addition discount on our merchandise. Thank you for your service.
Q. What is the lead time on your custom shop work or Robar services?
A. We are currently working on a five week turnover time for both services. This is only an estimate and is not a guarantee as far as when you will have the work completed.
Q. Will all the options I selected on my firearm order be installed prior to it being shipped to me?
A. Yes – we will always install options selected with a firearm order prior to shipping the order unless you request otherwise. There is no additional fee for this service.
Q. Will you give me my original parts that I requested be upgraded on my firearm?
A. Yes – we will always include the original parts that came on the firearm you purchased from us.
Q. Do you offer a lay-away program?
A. We do not have a lay-away or comparable program for our customers.
Q. What is the difference between a Generation 3 and a Generation 4 pistol?
A. There is a long list of both technical and cosmetic differences between both generations of GLOCKs. Upgrades to the Gen 4 over the Gen 3 are the dual captive recoil spring assembly (on full size and compact models with no change to sub compacts as they already had the dual captive spring in use), rough textured frame, larger magazine release that is reversible, 3 magazines instead of 2 (on Gen4 specific models) and multiple backstrap systems.
Q. I don’t live in the United States or its territories – can I still order from GLOCKMEISTER?
A. Yes, but you are extremely limited. We are restricted from selling firearms and their components out of the USA. If your billing information is out of the country and you are here in the country on vacation, these restrictions still apply.
Q. What accessories are included when I buy a GLOCK firearm?
A. All GLOCK firearms come with a hard case, manual, cleaning rod and brush, cable lock, speed loader (except the G42) and extra magazines (varies by generation and model).
Q. I live in a state that restricts the capacity of magazines. Will you swap the magazines with my firearm to 10 round capacity?
A. Yes – we will do this standard for free if we have the 10 round magazines for that model in stock.
Q. Where do I enter coupon codes?
A. Coupon codes may be entered in on the "Shopping Cart / Basket" page right above where your cart contents are displayed.